Northside Veterinary Clinic

Northside Veterinary Clinic Policies

In order to give the best possible medical attention, we make every effort to adhere to the following guidelines.

Appointment Policy

In order to book an appointment, please be sure to fill out an appointment request form on our website. While we do our best to go above and beyond in making sure our clients get into the office during the time that they requested, it is important to know that if you do not receive a confirmation regarding your appointment request, then the request has not been made. Therefore, the appointment has not been made. If you are booking your first visit to our office, please make sure to call us instead as we likely need further information from you.

Cancellation/"No-Show" Fee

In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

A "no-show" is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a "no-show".

Because we turn away clients when appointments are filled, a $50 fee is assessed to clients who fail to show up for their scheduled appointments.

Arrival Policy

We encourage all clients to utilize our Covid-19 protocols in order to minimize contact with staff and other clients as much as possible. We ask that brand new clients please make sure to fill out the new client registration form as it expedites the first appointment process and reduces significant potential exposure risk. Entrance to the clinic has been limited to 2 people at a time to ensure proper social distancing. Upon arrival, please call our office to let us know that you are outside with your pet. Our policy also requires clients to wear a mask covering their nose.

Payment Policy

Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.

We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express, Care Credit), Trupanion Express payments, and cash. All cards must be signed by the owner of the card.

NOTE: Credit card holder or authorized user must be present with Driver's License or another form of ID.


When unexpected illness strikes a pet, unexpected expense strikes as well. Northside Veterinary Clinic understands this and is able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. Click here to learn more.

Trupanion Express

We accept Trupanion Express claims as a payment type, and can process the claim for you in minutes. While this is not possible with all claims, please call or check in with one of our Client Services Representatives to learn more.

Online Pharmacies

There's lots of choice when it comes to renewing your pet's prescriptions and purchasing pet products online. Below is a list of some of the pharmacies we work with:

  • Chewy
  • Best Pet RX
  • Good RX
  • Wedgewood Pharmacy
  • Stokes Pharmacy

Note: If you do not see your pharmacy listed please call us to see if we work with them.

Prescription Refills

For medications, we ask that you give us at least 48 hours to process the request.

We need to process your request, get approval from a doctor, and have a technician fill the medication.

Please call for medications running out imminently, otherwise you can text us, email us, message us through the PetPro app, or use our "Contact Us" link on our website to place your medication requests.

You can also make requests for medications through one of our Online Pharmacies (Covetrus and VetSource) and it can also be processed that way if you would like the medication shipped directly to you.

Prescription Diets

Prescription diets are often prescribed by our veterinarians for patients who are exhibiting symptoms of gastrointestinal abnormality or discomfort. They are an effective and efficient solution if your pet has a suspected food allergy, food intolerance, sensitive stomach, or a variety of other diseases or conditions. Our veterinarians may recommend a prescription diet over a commercial food diet if your pet has been experiencing diarrhea, vomiting, has just undergone surgery, or is showing other symptoms indicating a potential need for nutritional intervention. While they can sometimes be more costly than traditional food, your pet will thank you for their prescription diet.

Join the Northside Veterinary Clinic Family Today!

If your pet has ingested something that is possibly toxic, please call the Pet Poison Control center at 855-764-7661 or 888-426-4435.

Phone: 718-387-0541

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